Yes, you can exchange your order if the product you received is damaged, defective, or incorrect. To request an exchange, please contact our customer support team within 7 days of delivery with your order details and a photo of the item. Once approved, we will arrange the exchange or replacement for you.

Note: For hygiene and safety reasons, opened or used products cannot be exchanged.

We’re here to help you every step of the way. Our support team can assist you with:

Order Support:  Tracking your order, handling missing or delayed items, and resolving payment issues.

Product Guidance: Explaining product benefits, usage instructions, and helping you choose the right solution for your needs.

Returns & Exchanges: Assisting with damaged, defective, or incorrect products.

General Inquiries: Answering any questions about Crown Herb, promotions, or policies.

 You can reach us via email, whatsapp or through our contact us page, and we’ll be glad to help.

We’re sorry if your order arrived damaged. If you receive a damaged product, please contact our support team within 3–5 days of delivery. Kindly share your order number and clear photos of the damaged item.

Once verified, we will arrange a replacement or exchange at no extra cost. If a replacement is not available, we’ll issue a refund.

Note: Please do not dispose of the damaged product until your claim is resolved.

Yes, we do offer expedited shipping options for faster delivery. At checkout, you can select a priority shipping method (where available) for quicker service.

Please note:

Expedited shipping may come with an additional fee.

Availability depends on your location and courier services in your area.

Orders placed after business hours or on holidays may be processed the next working day.

If you need urgent delivery, please contact our support team before placing your order, and we’ll guide you with the best available option.

If your discount code isn’t working, please check the following:

Make sure the code is entered correctly (no extra spaces or typos).

Confirm that the code is still valid and not expired.

Some codes apply only to specific products, collections, or order values.

Only one discount code can usually be applied per order.

If you’ve checked these and your code still isn’t working, please reach out to our support team with your code details, and we’ll be happy to assist.

Yes, you can exchange your order if the product you received is damaged, defective, or incorrect. To request an exchange, please contact our customer support team within 7 days of delivery with your order details and a photo of the item. Once approved, we will arrange the exchange or replacement for you.

Note: For hygiene and safety reasons, opened or used products cannot be exchanged.

We’re here to help you every step of the way. Our support team can assist you with:

Order Support:  Tracking your order, handling missing or delayed items, and resolving payment issues.

Product Guidance: Explaining product benefits, usage instructions, and helping you choose the right solution for your needs.

Returns & Exchanges: Assisting with damaged, defective, or incorrect products.

General Inquiries: Answering any questions about Crown Herb, promotions, or policies.

 You can reach us via email, whatsapp or through our contact us page, and we’ll be glad to help.

We’re sorry if your order arrived damaged. If you receive a damaged product, please contact our support team within 3–5 days of delivery. Kindly share your order number and clear photos of the damaged item.

Once verified, we will arrange a replacement or exchange at no extra cost. If a replacement is not available, we’ll issue a refund.

Note: Please do not dispose of the damaged product until your claim is resolved.

Yes, we do offer expedited shipping options for faster delivery. At checkout, you can select a priority shipping method (where available) for quicker service.

Please note:

Expedited shipping may come with an additional fee.

Availability depends on your location and courier services in your area.

Orders placed after business hours or on holidays may be processed the next working day.

If you need urgent delivery, please contact our support team before placing your order, and we’ll guide you with the best available option.

If your discount code isn’t working, please check the following:

Make sure the code is entered correctly (no extra spaces or typos).

Confirm that the code is still valid and not expired.

Some codes apply only to specific products, collections, or order values.

Only one discount code can usually be applied per order.

If you’ve checked these and your code still isn’t working, please reach out to our support team with your code details, and we’ll be happy to assist.